Frequently Asked Questions

Everything you need to know about Rigo, fees, crypto support, and how we compare to other platforms.

Getting Started

What is Rigo?

Rigo is a creator tipping platform that lets you accept tips and donations from your supporters. Create a custom tip page, share your link, and start receiving support from your audience through multiple payment methods including crypto, cards, Apple Pay, and more.

How do I get started?

Getting started is simple: 1) Sign up for a free account, 2) Set up your profile and tip page, 3) Configure your payment preferences, 4) Share your link on social media, YouTube, Twitch, or anywhere your audience is. You can start receiving tips in minutes.

Is Rigo really free to start?

Yes! Creating your Rigo account and tip page is completely free. You only pay when you receive tips: 2% Rigo platform fee, plus standard payment processing fees. No monthly subscriptions or hidden charges.

What makes Rigo different?

Rigo stands out with crypto support (USDC, stablecoins), low platform fees (2% vs competitors' 5-30%), no FX fees with adaptive pricing available in 150+ countries, QR code support, and multiple payment methods. We give creators more control and let them keep more of what they earn.

Fees & Pricing

What are Rigo's fees?

Rigo only takes 2%. Payment processing fees go directly to the payment processor (not to Rigo). For card payments, Stripe charges 2.9% processing, making the total 4.9%. For crypto, processing fees are typically 1-2%, making the total 3-4%. Rigo never sees the processing fees - they go to Stripe or the crypto network.

How much do I keep from a $100 tip?

For a $100 card tip: Rigo takes $2.00 (2%), Stripe takes $2.90 (2.9%), you keep $95.10. For a $100 crypto tip: Rigo takes $2.00 (2%), crypto network takes $1-2, you keep $96-97. The payment processing fees go to Stripe or the crypto network, not to Rigo.

Are there any hidden fees?

No hidden fees! Our pricing is transparent: 2% Rigo platform fee + payment processing fees (2.9% for cards, 1-2% for crypto, varies by region for local methods). No monthly subscriptions, setup fees, or surprise charges.

Do you charge FX fees for international payments?

No! Rigo supports 150+ currencies with no foreign exchange fees in most regions. Your supporters see prices in their local currency, and you receive payments without extra conversion charges eating into your earnings.

How does pricing compare to other platforms?

Rigo charges just 2% platform fee, plus standard payment processing fees. Competitors typically charge 5-30% platform fees on top of payment processing. With Rigo's low fees, you keep significantly more of what you earn.

Crypto & Payment Methods

Does Rigo support cryptocurrency?

Yes! Rigo fully supports cryptocurrency tips including USDC, stablecoins, and other major cryptocurrencies. Crypto payments offer lower fees (~1-2% processing vs 2.9% for cards, so 3-4% total), instant settlement, and global accessibility without traditional banking barriers.

What payment methods do you accept?

Rigo supports multiple payment methods: Credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal, crypto (USDC, stablecoins), Pix (Brazil), bank transfers, Affirm, and more. We're constantly adding new methods to serve creators globally.

Can supporters tip with USDC?

Absolutely! USDC (USD Coin) is a popular stablecoin we support. It offers the benefits of crypto (lower fees, fast settlement, global access) with price stability since it's pegged to the US dollar. Perfect for supporters who want to avoid volatility.

Do you support QR code payments?

Yes! Every Rigo creator gets a unique QR code that supporters can scan to tip instantly. Perfect for in-person events, livestreams, or anywhere you want to make tipping quick and easy. No typing URLs required.

Security & Privacy

Is Rigo secure?

Yes! Rigo uses bank-level security powered by Stripe, the world's most trusted payment processor. We're PCI-DSS compliant, use end-to-end encryption, and never store your payment details on our servers. Your data and your supporters' data are always protected.

Can supporters tip anonymously?

Yes! Supporters have the option to tip anonymously. We respect privacy and give supporters control over what information they share. This encourages more people to support your work without privacy concerns.

How do you protect my data?

We use secure payment processors like Stripe. Rigo does not store any payment method information.

What happens to my money if Rigo shuts down?

Your funds are held by Stripe (for card payments) or blockchain networks (for crypto), not by Rigo. Even if Rigo ceased operations, your money is safe and accessible through these payment processors. You always maintain control of your earnings.

Global & International

Can I accept tips from anywhere in the world?

Yes! Rigo supports global payments with 150+ currencies. Supporters see prices in their local currency, and you can receive tips from anywhere. We handle currency conversion transparently with no hidden FX fees in most regions.

What countries does Rigo support?

Rigo is available in 100+ countries through Stripe's network. Crypto payments work globally without restrictions. Payment method availability varies by region, but we support the most popular methods in each market.

Platform Features

How do I add my Rigo link to social media?

Just copy your custom Rigo link (rigo.bio/u/yourname) and paste it in your social media bios, video descriptions, livestream overlays, or anywhere you want. It works on YouTube, Twitch, Instagram, Twitter/X, TikTok, and all platforms.

Can I customize my tip page?

Yes! You can customize your profile picture, bio, tip amounts, product names, and images. Make your tip page match your brand and style.

Can I use Rigo with other platforms?

Absolutely! Rigo works alongside other creator platforms. Many creators use Rigo for crypto tips and one-time donations while using other platforms for subscriptions or memberships. You can diversify your income streams.

How do I get support?

Email us at support@rigo.bio for any questions or issues. We typically respond within 24 hours. We're here to help you succeed and make the most of your tip page.

Still have questions?

Can't find what you're looking for? We're here to help.

Contact Support